ORDERING QUESTIONS

 

Q: How do I place an order?

A: You can place an order on this website or orders can be made by email or phone. All phone orders require a confirmation of the order be mailed to us at the address below.

 

Q: How do I pay for my order?

A: You can pay for your order with a credit card using PayPal®. We can also invoice you and you can pay by business or personal check. Orders will be shipped only after payment has cleared.

 

Q: When can I expect to see a proof of my plaque order?

A: You will receive a proof of your order 2 to 3 business days after the order has been entered.

 

Q: Are there charges for creating layouts?

A: We will create up to two actual layouts per order at no charge to our customers. If a third layout is requested, a charge of $20.00 will be applied.

 

Q: Do you provide a mock-up of the the plaque prior to actually placing an order?

A: We will make a no-charge black and white mock-up of your custom plaque.

 

 

PRODUCTION QUESTIONS

 

 

Q: What fonts are available?

A: We have over 100 fonts available but the most commonly used are Arial and Times New Roman. If you have a special font, please provide a true-font file or a vectored/curved format.

 

Q: What is the smallest letter that can be used?

A: When using Times New Roman, Bookman, Old Style or Myriad, the minimum height is 1/4” for letters in all uppercase, 3/8” for text that uses upper and lowercase letters.

 

Q: What is the standard plaque clear coat?

A: The standard plaque clear coat is semi-gloss. However, matte, satin and gloss are available at no extra charge.

 

Q: Is the plaque mounting hardware included with the order?

A: Yes. All plaques come with mounting hardware, including stake and post-mounted plaques.

 

Installation Tips

*Let us know  on what type of surface your plaque will be installed and we will suggest what type of mounting hardware is best suited.

 

 

 

SHIPPING QUESTIONS

 

Q: How are plaques shipped?

A: Most shipments are made via USPS Priority Mail Flat Rate and UPS or FedEx Ground service to any of the 48 continuous U.S. states. Overnight and Second Day shipping are available at an additional cost. Shipments outside of the continuous 48 states will require additional cost to cover shipping charges. Shipments may be made to another location other than your own. Please provide the shipping address with your order.

 

Orders totaling $150.00 or more ship via UPS or FedEx Ground service at no charge. If you require rush shipping, please make a request when placing your order. All expedited services will incur additional costs.

 

Q: When will the order ship?

A: In-stock satin brass acrylic items for hereditary/lineage and military insignia ship the next business day. Typically the production time for cast metal and etched metal plaques is 2 weeks after the date of final layout approval. Large complex plaque orders may take up to 3 weeks after the date of final layout approval.

 

Q: Do you offer “rush” orders for an extra charge?

A: No. Typically the production time for standard and etched plaques is 2 weeks (large complex plaque orders may take up to 3 weeks) after the date of the layout approval. Once the plaques are completed, customers can rush their orders with expedited freight charges.

 

 

WARRANTY QUESTIONS

 

Q: What is the Lifetime Guarantee?

A: Classic Bronze Resources guarantees all of our products for life. That means that should a product fade, break or contain any defect, we will refinish or replace the defective materials at no cost to you, as long as the plaque is installed in its original location. Classic Bronze Resources will not cover your cost of removal, re-installation or any subsequent work done on the mounting surface.

 

*Classic Bronze Resources cannot warranty plaques that will be installed in ground or where they will be possibly walked on, as this has a greater risk of compromising the clear coat.

 

Warranty: The following warranty is in lieu of all warranties expressed or implied. Specifically, Seller and Manufacturer disclaims any warranty of merchant-ability or of fitness for a particular purpose and manufacturer/seller's only obligation shall be to replace such quantity of the product proved to be defective. Neither seller or manufacturer shall be liable for any injury, loss or damage, direct or consequential, arising out of the use of or the inability to use the product. Before using, user shall determine the suitability of the product for his or her intended use and user assumes all risk and liability whatsoever in connection therewith. The foregoing may not be altered except by an agreement sign by officers of the seller and manufacturer.

 

RETURN QUESTIONS

 

Q: What is Classic Bronze Resources return policy?

A: Most cast bronze or aluminum products are custom-made for specific applications. However, as a service to our customers, we offer a credit (within 6 months of order shipment) of up to 50% of the original net price for returns, $500 max. Freight is not included in the credit.